𝗗𝘂𝘁𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 – 𝗙𝘂𝗹𝗹 𝗧𝗶𝗺𝗲 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆

𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗧𝗲𝗮𝗺 𝗮𝘁 𝗠𝗼𝗹𝗹𝘆𝗺𝗼𝗼𝗸 𝗚𝗼𝗹𝗳 𝗖𝗹𝘂𝗯

Mollymook Golf Club is seeking a dynamic, experienced, and enthusiastic Duty Manager to join our Operations Team on a full-time basis.

As a Duty Manager, you will play a critical role in the day-to-day operation of the Club, providing leadership across multiple departments while ensuring exceptional experiences for our members and guests.

This is a hands-on leadership role responsible for supporting daily operations, leading teams, maintaining service standards, ensuring compliance, and delivering operational excellence across the Club.

At Mollymook Golf Club, we pride ourselves on fostering a culture where we celebrate success, support one another to grow, and work together to overcome challenges and achieve outstanding results.

𝗧𝗵𝗲 𝗥𝗼𝗹𝗲

Reporting to the Operations Support Manager, the Duty Manager is responsible for overseeing the daily operations of the Club, ensuring departments are running efficiently, employees are supported, and members and guests receive exceptional service.

This role operates on a three-week rotating roster, providing a balanced mix of day and evening shifts.

𝗦𝗵𝗶𝗳𝘁 𝘁𝗶𝗺𝗲𝘀 𝗿𝗮𝗻𝗴𝗲 𝗳𝗿𝗼𝗺:

𝟲:𝟯𝟬𝗮𝗺 – 𝟯:𝟯𝟬𝗽𝗺

𝟯:𝟯𝟬𝗽𝗺 – 𝟮:𝟯𝟬𝗮𝗺

The roster includes evenings, weekends, public holidays, and one weekend off each month, along with five weeks annual leave.

𝗣𝗿𝗲𝘃𝗶𝗼𝘂𝘀 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗮 𝘀𝗶𝗺𝗶𝗹𝗮𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

- Opening and closing the Club
- Managing and leading the efficient day-to-day running of Club operations
- Adjusting daily rosters to meet operational requirements
- Leading, coaching, developing, and motivating team members
- Creating a positive workplace culture that promotes teamwork, accountability, and recognition
- Ensuring exceptional customer service for members and guests
- Managing staff performance and addressing operational issues as they arise
- Handling escalated customer enquiries and complaints
- Maintaining venue presentation, cleanliness, and operational standards
- Ensuring compliance with Club policies and procedures
- Managing compliance with RSA, RCG, AML/CTF, and all relevant legislative requirements
- Maintaining workplace health and safety standards and responding to incidents when required

𝗔𝗯𝗼𝘂𝘁 𝗬𝗼𝘂

To be successful in this role, you will possess:

- Previous management or supervisory experience, preferably within a Club, Hospitality, or Customer Service environment
- Proven leadership skills with the ability to motivate, develop, and support teams
- Experience managing day-to-day operations in a fast-paced environment
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal skills
- A commitment to delivering exceptional customer and member experiences
- The ability to lead by example and maintain high service standards
- Experience across hospitality operations, including food and beverage, gaming, events, promotions, cash handling, and reception
- Strong organisational and rostering skills
- An appreciation for the effective use of resources, labour management, and stock control
- Flexibility to work across a rotating roster

𝗘𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀

- Current RSA Competency Card
- Current RCG Competency Card
- Previous leadership or management experience
- Availability to work mornings, evenings, weekends, and public holidays
- Strong customer service and conflict resolution skills

𝗪𝗵𝘆 𝗝𝗼𝗶𝗻 𝗠𝗼𝗹𝗹𝘆𝗺𝗼𝗼𝗸 𝗚𝗼𝗹𝗳 𝗖𝗹𝘂𝗯?

At Mollymook Golf Club, we're committed to investing in our people and creating opportunities for growth and development.

𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿

🚀 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗚𝗿𝗼𝘄𝘁𝗵 – Expand your leadership capability through hands-on experience and mentoring.

📚 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 – Ongoing learning and development opportunities.

📈 𝗖𝗮𝗿𝗲𝗲𝗿 𝗣𝗿𝗼𝗴𝗿𝗲𝘀𝘀𝗶𝗼𝗻 – Opportunities to grow within a progressive and expanding organisation.

🏆 𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻 & 𝗥𝗲𝘄𝗮𝗿𝗱 – A culture that celebrates success and acknowledges outstanding performance.

🤝 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝘃𝗲 𝗧𝗲𝗮𝗺 𝗘𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁 – Join a collaborative and values-driven workplace.

💚 𝗪𝗼𝗿𝗸-𝗟𝗶𝗳𝗲 𝗕𝗮𝗹𝗮𝗻𝗰𝗲 – Rotating roster and five weeks annual leave.