It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to make a difference every day. What’s more, you’ll be part of a team that’s just as diverse as the communities we serve. With the right ingredients like a supportive and fun culture, opportunities to learn and grow, and valuable first-hand experiences and skills, set yourself up for an ongoing career.

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗿𝗼𝗹𝗲

As a Customer Service Agent (CSA) you’ll get behind the wheel of our iconic Coles vans and help deliver customer orders to our customers homes. For this role you’ll safely navigate your local neighbourhoods to deliver customers shopping to their homes during the day or night. You’ll also help with picking and packing orders to the highest standard, ready for delivery.

𝗔𝗯𝗼𝘂𝘁 𝘆𝗼𝘂 𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝘀𝗸𝗶𝗹𝗹𝘀

- A commitment to providing great customer experiences by working with enthusiasm, energy and pace
- A current full or provisional Australian driver's licence with a minimum of 12 months' driving experience, along with a safe driving record (you will be required to consent to a police history and driving history check).
- The confidence to safely drive and navigate through busy streets, suburban roads and/or regional areas
- To be active – as well as driving, you’ll be on your feet, lifting and carrying groceries from the van to your delivery points (there could be stairs!)
- Availability to work flexible hours across our store trading days, including early mornings, evenings and weekends (generally shifts run from 5am-1pm and 1pm-11pm)

𝗪𝗵𝗮𝘁’𝘀 𝗶𝗻 𝗶𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂?

- 𝗜𝗻𝘀𝘁𝗼𝗿𝗲 𝗮𝗻𝗱 𝗼𝗻𝗹𝗶𝗻𝗲 𝗱𝗶𝘀𝗰𝗼𝘂𝗻𝘁𝘀: 5% discount all year-round on supermarket and liquor purchases made online and instore. 10% discount offered for 5 days every month of the year
- 𝗪𝗼𝗿𝗸 𝘁𝗵𝗮𝘁 𝗳𝗶𝘁𝘀 𝗮𝗿𝗼𝘂𝗻𝗱 𝘆𝗼𝘂: We know our team members have lives outside of work, so we’ll work with you to roster your shifts around your - availability
- 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝘁𝗼 𝗹𝗲𝗮𝗿𝗻 𝗮𝗻𝗱 𝗴𝗿𝗼𝘄: Get paid to grow your career in retail, learn a trade, or even train to be an Operations Leader!
- 𝗥𝗲𝘄𝗮𝗿𝗱 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻: Earn points through mythanks, a digital recognition platform to use on shopping and gift cards across an extensive range of retailers
- 𝗗𝗶𝘀𝗰𝗼𝘂𝗻𝘁𝘀 𝗼𝗻 𝘀𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝗮𝗻𝗱 𝗲𝗻𝘁𝗲𝗿𝘁𝗮𝗶𝗻𝗺𝗲𝗻𝘁: We have a range of discounts on dining, gym memberships, tech, sporting events, restaurants and more via our partner networks
- 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝘆𝗼𝘂𝗿 𝗵𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝘄𝗲𝗹𝗹𝗯𝗲𝗶𝗻𝗴: Our EAP offers 24/7 confidential support for team members and their immediate family members. We also offer access to resources via our wellbeing portal

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗽𝗿𝗼𝗰𝗲𝘀𝘀

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inc•••••••••••••••••@coles.com.au