Bookings Officer – Ulladulla Civic Centre AT Shoalhaven City Council

Full Time: $60,000 - $80,000 pa
  • Ulladulla

About the role

- Permanent / Full Time
- Salary: $68,489 - $76,980 gross p.a. plus 12% Super plus On-Call Allowance
- 35 hours per week (Monday to Friday) with the option of flexitime
- Located at Ulladulla Civic Centre
- Applications close: Thursday, 14 May 2026 (at midnight)

๐—”๐—ฏ๐—ผ๐˜‚๐˜ ๐˜๐—ต๐—ฒ ๐—ฅ๐—ผ๐—น๐—ฒ

This role supports the coordination of bookings for the Ulladulla Civic Centre and other Council facilities, providing a friendly and responsive customer service experience. Responsibilities include managing booking enquiries, ensuring compliance with Council policies, and providing onsite support to hirers as required. This includes:

- Respond promptly to Ulladulla Civic Centre booking queries (internal and external) - email, phone, in person and online.
- When required, work in collaboration with Booking and Events Team to provide customer service support for other Council facilities booking enquiries.
- Manage bookings from enquiry to refund of bonds in Bookable, including proactive management of unpaid bookings.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

Being available to be on-call and complete reasonable overtime is a requirement of this position.

๐—”๐—ฏ๐—ผ๐˜‚๐˜ ๐—ฌ๐—ผ๐˜‚

To be successful in the position, you will have:

- Tertiary qualification in Administration and / or equivalent experience
- Experience in venue administration
- Extensive experience in the provision of quality customer service
- First Aid Certificate or ability to obtain
- Current Class C Driver's Licence
- Proof of Australian residency or citizenship, or authority to work in Australia (visa)

This role would suit someone who is friendly, self-motivated, organised, and customerโ€‘focused, with strong communication skills and attention to detail. The ideal candidate is reliable, adaptable, and comfortable managing enquiries in a busy, publicโ€‘facing environment.

How to apply:

๐—›๐—ผ๐˜„ ๐˜๐—ผ ๐—”๐—ฝ๐—ฝ๐—น๐˜†

To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume (and cover letter if required) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please outline how you meet the essential criteria for this position including skills, qualifications, certifications and licenses relevant to this position.
- Ulladulla Civic Centre hosts a wide range of users (community groups, private hirers, performances). How would you adapt your approach to meet different customer needs?

Applicants who progress to pre-employment checks may be required to undergo a Qualification Check, Work Rights Verification, Reference Checks and Medical (Medium Risk). Employment is subject to satisfactory outcomes for all required checks.

For tips and more information on how to submit a great application, please visit how to apply on Councils website. If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 4429 3253 or 02 4429 3203.

๐—”๐—ฝ๐—ฝ๐—น๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐—–๐—น๐—ผ๐˜€๐—ฒ: ๐—ง๐—ต๐˜‚๐—ฟ๐˜€๐—ฑ๐—ฎ๐˜†, ๐Ÿญ๐Ÿฐ ๐— ๐—ฎ๐˜† ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฒ (๐—ฎ๐˜ ๐—บ๐—ถ๐—ฑ๐—ป๐—ถ๐—ด๐—ต๐˜)

If you have any questions about this role, please contact Zeah McMillan - Lead - Events & Bookings - 02 4429 3541

๐—ช๐—ต๐˜† ๐—ช๐—ผ๐—ฟ๐—ธ ๐˜„๐—ถ๐˜๐—ต ๐—จ๐˜€

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

๐—•๐—ฒ๐—ป๐—ฒ๐—ณ๐—ถ๐˜๐˜€ ๐—ถ๐—ป๐—ฐ๐—น๐˜‚๐—ฑ๐—ฒ:

- Generous leave entitlements
- Long Service Leave after 5 years
- Option of flexitime for indoor staff
- 9-day fortnight for outdoor staff
- Flexible and remote working arrangements
- Novated lease arrangements available
- Opportunities for professional development and training
- Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and applicants with disability can request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.
Closing On
14/05/2026
Contact Name
Zeah McMillan
Phone Number
02 4429 3253
Email Address

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