How to apply:

𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗽𝗹𝘆

To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume (and cover letter if required) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please outline how you meet the essential criteria for this position including skills, qualifications, certifications and licenses relevant to this position.
- Please describe your experience using computer systems, software applications, and digital technologies in a customer service environment. Include examples of programs or systems you have used and how they supported your work.
- Customer service is a key part of this role. What does great customer service look like to you? Please describe a recent example where you exceeded a customer's expectations.
- Please indicate if you are interested in the part time or casual position (or both).

Applicants who progress to pre-employment checks may be required to undergo a Working with Children Check Verification, Qualification Check, Work Rights Verification, Reference Checks and Medical (Medium Risk). Employment is subject to satisfactory outcomes for all required checks.

For tips and more information on how to submit a great application, please visit how to apply on Councils website. If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 4429 3253 or 02 4429 3203.

𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗖𝗹𝗼𝘀𝗲: 𝗠𝗼𝗻𝗱𝗮𝘆, 𝟮𝟴 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟮𝟬𝟮𝟲 (𝗮𝘁 𝗺𝗶𝗱𝗻𝗶𝗴𝗵𝘁)

If you have any questions about this role, please contact Cathryn Burns - Ulladulla Customer & Community Resources Manager - 02 4444 8825

𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝗨𝘀

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:

- Generous leave entitlements
- Long Service Leave after 5 years
- Option of flexitime for indoor staff
- 9-day fortnight for outdoor staff
- Flexible and remote working arrangements
- Novated lease arrangements available
- Opportunities for professional development and training
- Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
- NSW Welcome Experience

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.

Closing On

28/09/2026

Contact Name

Cathryn Burns

Phone Number

02 4444 8825

Email Address