𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗮 𝗺𝗲𝗮𝗻𝗶𝗻𝗴𝗳𝘂𝗹 𝗿𝗼𝗹𝗲 𝘁𝗵𝗮𝘁 𝗳𝗶𝘁𝘀 𝘄𝗶𝘁𝗵𝗶𝗻 𝘀𝗰𝗵𝗼𝗼𝗹 𝗵𝗼𝘂𝗿𝘀? 𝗝𝗼𝗶𝗻 𝗮𝗻 𝗮𝘄𝗮𝗿𝗱-𝘄𝗶𝗻𝗻𝗶𝗻𝗴 𝘁𝗲𝗮𝗺 𝗼𝗻 𝘁𝗵𝗲 𝗦𝗼𝘂𝘁𝗵 𝗖𝗼𝗮𝘀𝘁 𝗼𝗳 𝗡𝗦𝗪.

𝗔𝗯𝗼𝘂𝘁 𝗧𝗟𝗖

Milton Therapy and Learning Centre (TLC) is seeking a passionate and experienced Administration Officer to join our team. This is a casual position based at our Milton centre, offering hours perfectly suited to fit within a school day. We are looking for someone to work Wednesday to Friday, from 9:30 am to 2:30 pm.

TLC is a family-centred practice on the beautiful South Coast of NSW. Based in the picturesque towns of Milton and Sanctuary Point (Jervis Bay) and servicing much of the Shoalhaven area, TLC offers paediatric Speech Pathology, Occupational Therapy, Music Therapy, Early Intervention and Positive Relationship Services.

TLC is heavily involved in our community as major supporters of initiatives such as the Disabled Surfers Association South Coast, Sensory Friendly Santa, and community education programs. We always strive to live our values of People, Community, Inclusion and Care. TLC are proud winners of the 2024 Small Business Champion Awards - Allied Health category.

𝗧𝗵𝗲 𝗥𝗼𝗹𝗲

In this role, you will play a vital part in ensuring the smooth operation of our practice. You will be responsible for a variety of administrative tasks, providing excellent customer service for families and healthcare professionals.

𝗖𝗹𝗶𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:

- Greet families in a friendly and professional manner
- Schedule appointments, manage cancellations, and confirm bookings
- Maintain accurate client records in line with privacy regulations

𝗥𝗲𝗰𝗲𝗽𝘁𝗶𝗼𝗻 𝗗𝘂𝘁𝗶𝗲𝘀:

- Answer phones, manage enquiries, and direct calls appropriately
- Provide general information about the practice and our services

𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:

- Manage practice supplies and resources
- Prepare invoices and process payments
- Maintain practice databases and filing systems
- Assist with correspondence and reports
- Complete administrative tasks as directed by the Practice Manager

𝗚𝗲𝗻𝗲𝗿𝗮𝗹:

- Maintain a clean, professional, and welcoming reception area
- Adhere to all occupational health and safety regulations
- Contribute to a positive and supportive team environment

𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗮𝘁 𝗧𝗟𝗖?

- Perfect School-Hours Role: Consistent hours from 9:30 am to 2:30 pm, providing fantastic work-life balance.
- Award-Winning Culture: Join a neurodiversity-affirming, family-centred practice with a fun and genuinely supportive team.
- Valued Team Member: Benefit from readily available management where your ideas are listened to and supported.

𝗘𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗖𝗿𝗶𝘁𝗲𝗿𝗶𝗮

- Minimum of 1-2 years’ experience in an administration or customer service role
- Strong computer literacy.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to prioritise tasks, manage multiple deadlines, and work effectively in a fast-paced environment.
- High level of accuracy and attention to detail.
- Excellent organisational skills.
- A positive and proactive attitude with a commitment to providing exceptional customer service.
- A commitment to a strengths-based approach to working with people with disability.

𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲 𝗖𝗿𝗶𝘁𝗲𝗿𝗶𝗮

- Knowledge of the NDIS
- Experience working with Google Suite
- Experience working with health management software