Are you a hospitality leader with a passion for craft beer and great service?

The Milton Hotel - a vibrant craft brewpub on the NSW South Coast is seeking a General Manager to lead our team. We pride ourselves on our friendly, customer-focused culture and team-driven approach to hospitality. As General Manager, you'll be at the helm of a pub known for its house-brewed beers and welcoming atmosphere, ensuring every guest has an unforgettable experience.

The Milton Hotel

74 Princes Highway, MILTON NSW AUSTRALIA

𝗝𝗼𝗯 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:
In this hands-on role, you'll oversee daily operations across both the restaurant and bar, managing staff, coordinating rosters, controlling stock and inventory, and ensuring exceptional customer service. We're looking for a team-driven leader with RSA certification, at least two years of hospitality management experience, and a passion for creating a friendly, welcoming environment.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:

- Overseeing all restaurant and bar operations, including front of house (FOH) and back of house (BOH).
- Ensure that the restaurant complies with health and safety regulations, food quality standards, and sanitation practices.
- Manage opening and closing procedures, including cash handling, financial reporting, and inventory management.
- Coordinate with chefs, kitchen staff, and servers to ensure smooth service flow.

𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽:

- Recruit, hire, train, and supervise restaurant and bar staff.
- Conduct regular staff meetings and training sessions to ensure team development and alignment with restaurant goals.
- Create staff schedules and ensure appropriate coverage during all shifts.
- Address and resolve staff performance issues and customer complaints in a professional manner.

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀:

- Ensure a high standard of customer service, addressing guest concerns and resolving issues quickly.
- Build relationships with regular customers and encourage repeat business.
- Monitor customer feedback through surveys, reviews, and in-person comments to continuously improve the customer
experience.

𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 𝗮𝗻𝗱 𝗦𝘁𝗼𝗰𝗸 𝗖𝗼𝗻𝘁𝗿𝗼𝗹:

- Monitor inventory levels, ensuring adequate stock of food, beverages, and supplies.
- Conduct regular inventory checks and stock takes and place orders as needed.
- Work with suppliers to ensure timely delivery of products.

𝗛𝗮𝗻𝗱𝘀-𝗼𝗻 𝗥𝗲𝘀𝘁𝗮𝘂𝗿𝗮𝗻𝘁 & 𝗕𝗮𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲:
Lead by example through active involvement in daily operations, including working directly in both the restaurant and bar areas during busy periods or when additional support is needed. Engage with customers, assist staff with service delivery, manage order accuracy and timing, maintain cleanliness standards, and provide on-the-floor training and mentorship to ensure the highest quality dining and drinking experience at The Milton Hotel.

𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀:

- Proven experience as a restaurant/general manager or similar role in a high-volume setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Financial acumen and understanding of profit and loss (P&L) statements.
- In-depth knowledge of restaurant operations, food safety, and health regulations.
- Ability to handle high-pressure situations with a calm and professional demeanor.
- Flexibility to work evenings, weekends, and holidays as needed.

𝗦𝗸𝗶𝗹𝗹𝘀 𝗮𝗻𝗱 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗥𝗲𝘀𝘁𝗮𝘂𝗿𝗮𝗻𝘁/𝗚𝗲𝗻𝗲𝗿𝗮𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: A minimum of 12 months of experience managing a restaurant or similar hospitality setting.

𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗧𝗲𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Strong leadership skills with experience in hiring, training, scheduling, and managing a diverse team. Ability to motivate staff and foster a positive work environment.

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: A passion for providing exceptional customer service. Experience in resolving customer issues, handling complaints professionally, and creating a welcoming atmosphere for guests.

𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Ability to manage inventory, control waste, and negotiate with suppliers to ensure efficient stock levels without compromising quality.

𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲: Thorough understanding of restaurant operations, including opening and closing procedures, cash handling, food safety, and health regulations. Experience in maintaining compliance with local, state, and federal regulations.