How to apply:

𝗛𝗼𝘄 𝘁𝗼 𝗮𝗽𝗽𝗹𝘆

Please submit your resume and cover letter outlining your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

𝗖𝗹𝗼𝘀𝗶𝗻𝗴 𝗗𝗮𝘁𝗲: 𝗠𝗼𝗻𝗱𝗮𝘆 𝟭𝟲 𝗡𝗼𝘃𝗲𝗺𝗯𝗲𝗿 𝟮𝟬𝟮𝟲 𝗮𝘁 𝟵:𝟱𝟵𝗮𝗺

𝗙𝘂𝗿𝘁𝗵𝗲𝗿 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻:

For enquiries relating to recruitment please contact Joy Lethieullier via 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁@𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀𝗲𝗿𝘃𝗶𝗰𝗲.𝗻𝘀𝘄.𝗴𝗼𝘃.𝗮𝘂

𝗔𝗯𝗼𝘂𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗡𝗦𝗪

Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗵𝗼𝘂𝗿𝘀:

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part-time - minimum 14 hours per week - (Monday to Friday)
Full-time - 70 hours per fortnight

𝗛𝗼𝘂𝗿𝘀 𝗮𝗿𝗲 𝗮𝗹𝘀𝗼 𝘀𝘂𝗯𝗷𝗲𝗰𝘁 𝘁𝗼 𝗰𝗵𝗮𝗻𝗴𝗲 𝗯𝗮𝘀𝗲𝗱 𝗼𝗻 𝘁𝗵𝗲 𝗻𝗲𝗲𝗱𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀.

𝗪𝗵𝗮𝘁 𝘄𝗲 𝗼𝗳𝗳𝗲𝗿

- 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
- 𝗔𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝗵𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝘄𝗲𝗹𝗹-𝗯𝗲𝗶𝗻𝗴 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝘀 - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

𝗖𝗮𝗿𝗲𝗲𝗿𝘀 𝗮𝘁 𝗗𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

𝗕𝗲𝗹𝗼𝗻𝗴 𝗶𝗻 𝗼𝘂𝗿 𝗱𝗶𝘃𝗲𝗿𝘀𝗲 𝗮𝗻𝗱 𝗶𝗻𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝘄𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

𝗙𝗼𝗿 𝗺𝗼𝗿𝗲 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻, 𝗽𝗹𝗲𝗮𝘀𝗲 𝘃𝗶𝘀𝗶𝘁
𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗼𝗻 𝘀𝗼𝗺𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝘁𝘆𝗽𝗲𝘀 𝗼𝗳 𝗱𝗶𝘀𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀
𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗼𝗻 𝗮𝗱𝗷𝘂𝘀𝘁𝗺𝗲𝗻𝘁𝘀 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗽𝗿𝗼𝗰𝗲𝘀𝘀

Closing On

16/11/2026

Phone Number

02 8276 8130

Email Address

[email protected]