- 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 𝗳𝗼𝗿 𝗮𝗻 𝗮𝘀𝗽𝗶𝗿𝗶𝗻𝗴 𝗳𝘂𝘁𝘂𝗿𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗿
- 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝘃𝗲 𝗰𝘂𝗹𝘁𝘂𝗿𝗲 𝘄𝗶𝘁𝗵 𝗰𝗮𝗿𝗲𝗲𝗿 𝗽𝗮𝘁𝗵𝘄𝗮𝘆𝘀 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲
- 𝗛𝗶𝗴𝗵𝗹𝘆 𝗿𝗲𝗽𝘂𝘁𝗮𝗯𝗹𝗲 𝗮𝗻𝗱 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 𝗯𝗮𝗻𝗸; 𝗙𝘂𝗹𝗹 𝘁𝗶𝗺𝗲
- 𝗚𝗿𝗲𝗮𝘁 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗱; 𝗨𝗹𝗹𝗮𝗱𝘂𝗹𝗹𝗮 𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻

We are recruiting for an enthusiastic and proactive full time 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 𝗕𝗿𝗮𝗻𝗰𝗵 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 (𝗕𝗮𝗻𝗸𝗶𝗻𝗴 𝟮𝗶𝗰) who will assist the Branch Manager in the day-to-day operations of our 𝗨𝗹𝗹𝗮𝗱𝘂𝗹𝗹𝗮 𝗯𝗿𝗮𝗻𝗰𝗵. This is a great opportunity for a banking or retail professional looking to take the next step in their career.

𝗧𝗵𝗲 𝗥𝗼𝗹𝗲
- Having conversations with customers face to face, via online channels and over the phone and helping them with their
banking and insurance needs
- Exploring new opportunities to find the right financial solutions that may improve their position
- Assist in the management of the day-to-day operations and compliance requirements of the branch
- Supporting staff development and coaching
- Contributing to product and service initiatives/activities for the team and region
- Accept personal loan applications
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures
and carryout out administrative duties
- 2IC incentive scheme available.

𝗧𝗵𝗲 𝗣𝗲𝗿𝘀𝗼𝗻

- A genuine passion for providing great service and creating positive customer experiences
- Previous supervisory/team leader experience in retail, customer service or banking environment with a collaborative and
enthusiastic leadership approach
- Some knowledge of, or experience in consumer lending (not essential if you have the desire to learn)
- Drive and commitment to achieve both personal and team targets
- Experience working in a retail/customer service environment with a proven sales track record
- An aptitude for technology and proficient in MS Office programs/apps
- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment.

𝗔𝗯𝗼𝘂𝘁 𝗜𝗠𝗕

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

𝗜𝗠𝗕 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:

- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees
- Designated wellbeing days
- Friendly and professional team environment
- Product concessions
- Purchased leave options.

Please note for internal purposes, this role is referred to as "Customer Service Manager"